| Amy M. Potavin Manchester, NH 03104 603~493~2409 apotavin@believe-network.com www.believe-network.com |
Policies & Procedures
How We Will Work Together
Welcome to the adventure of coaching! You are about to embark on a journey that will move you closer to
your aspirations than you ever thought possible. It's an honor to be your coach and I look forward to working
with you.
The relationship between a coach and client is Co-Creative, meaning that we are equals and both have an
active role. I am not a therapist or counselor. I am a trained coach using honed communication skills to
support you as a detached thinking partner. Together we create more power for you to effect meaningful
change and take dynamic actions toward your goals.
Your Role
My Role
Ways You Can Get More From Your Coaching Experience
Fees
Session Procedures
Schedule Changes/Vacation/Business Trips
We will choose a regular time for our sessions. This will be your time slot. If something must change
temporarily or permanently, I will be pleased to work that out with you.
Please give our sessions high priority and arrange your schedule to honor our agreed-upon time. If you
must reschedule our appointment, I ask you to give me 24 hours notice. In any case, let me know as soon
as you are able. I will not reschedule "no call/no shows." If you have a vacation or business trip that will
conflict with our sessions, please notify me of these as soon as you have an itinerary and we will discuss
when to reschedule.
Thank you!
How We Will Work Together
Welcome to the adventure of coaching! You are about to embark on a journey that will move you closer to
your aspirations than you ever thought possible. It's an honor to be your coach and I look forward to working
with you.
The relationship between a coach and client is Co-Creative, meaning that we are equals and both have an
active role. I am not a therapist or counselor. I am a trained coach using honed communication skills to
support you as a detached thinking partner. Together we create more power for you to effect meaningful
change and take dynamic actions toward your goals.
Your Role
- You are responsible not only for your direction in life (your aspiration) but also for your attitude and
your action toward your aspirations. Coaching requires you to be a committed and engaged
participant. - Please take time before each session to complete and email the Session Prep Questions I will
provide to you by email. Use this email as a template to create a new email for your responses every
week. The most crucial part is for you to name what you'd like to take away from the session. This is
called the "Client Agenda". - Please arrive to every session on time and ensure that you are in a comfortable environment free
from distractions or interruptions. - Come to your session centered and ready to engage.
- Give me feedback in the moment about your coaching experience -- what works, as well as what
does not.
My Role
- I will listen closely to you, respond to what I hear and ask questions. If I hear something in your voice
or language that sparks an intuitive thought, I’m likely to ask you about it. Often, it is the small
moments that bring about BIG shifts. If I'm not on target, just tell me. I'm not attached to being right. - At the end of the session, if you do not mention what actions you are ready to take, I will ask you to do
so. My role is to ask clients to stretch themselves, deepen the work done in previous sessions by
writing, taking action, and moving toward their goal. You are free to negotiate, accept or decline. You
are responsible for your own progress.
Ways You Can Get More From Your Coaching Experience
- Make our coaching sessions a priority. Come to every call with a specific agenda – a clear
understanding of what you’d like to take away from the session. - Do your own work between sessions. Use what you learn. Complete what you agree to do.
- Be open-minded. Try new approaches. Experiment.
- Be willing to change your beliefs and patterns if they do not serve you anymore.
Fees
- Whichever package you have chosen, a retainer fee must be paid at the beginning of each month.
- In-person sessions, are included in the Platinum Package within the Boston Metro area. Sessions
outside of this area, or in addition to the purchased package will be charged a flat rate of $400.00 per
day of travel in addition to travel expenses. - Additional sessions (approx 45 minutes) are conducted by phone and are charged at a flat rate of
$100.00. - I accept and prefer Visa or MasterCard payments which can be made on-line. I also accept money
orders and checks. Please note, you will incur a $50.00 returned check fee for any check that is not
honored by your financial institution. - Your credit card will automatically be charged at the beginning of each month we have agreed to work
together. You will receive a receipt by email at the time of the charge. Print and keep these for your
records. My fees may be tax deductible as a business expense, so it is advisable to check with your
CPA. If you pay by check, you will not receive a receipt. - Please budget for this investment.
- I do not accept late payments. Please make certain that funds are available.
Session Procedures
- Unless your package includes, and we have agreed to, an in-person session - I will call a designated
phone number for our sessions. - If I call in and get your voice mail, I will not leave a message, but will call back after one full minute.
- If I call again, and still get your voice mail, I will leave a message and will cancel the session. You
will still be charged for the missed session.
Schedule Changes/Vacation/Business Trips
We will choose a regular time for our sessions. This will be your time slot. If something must change
temporarily or permanently, I will be pleased to work that out with you.
Please give our sessions high priority and arrange your schedule to honor our agreed-upon time. If you
must reschedule our appointment, I ask you to give me 24 hours notice. In any case, let me know as soon
as you are able. I will not reschedule "no call/no shows." If you have a vacation or business trip that will
conflict with our sessions, please notify me of these as soon as you have an itinerary and we will discuss
when to reschedule.
Thank you!
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