| Amy M. Potavin Manchester, NH 03104 603~493~2409 apotavin@believe-network.com www.believe-network.com |
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About Your Coach
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Not content to settle for anything but the best, I have always pushed myself toward success. I have been
employed in a management capacity since the age of 18. In my first "real" job, I proved myself more reliable
and responsible than my peers, and was quickly promoted by my employers. By age 19, I became the
youngest head-teller at my banking branch.
I attribute my achievements to my childhood experiences and a number of obstacles I was forced to
overcome. This led to the development of significant coping skills, as well as a stubborn independence,
which, I believe, was the inspiration for my pursuit of a degree in Psychology and Human Development.
I decided not to attend college right after high school. My passion was the field of Psychology, but, for many
reasons, I was unable to pursue my passion. Instead, I entered the workforce. I chose a vocational field,
Paralegalism, and began taking evening classes while working. I soon discovered that my field of study
virtually mirrored the insurance claims industry, and I repositioned myself for a job in the insurance field. By
age 22, I completed my Associate's Degree and began zealously pursuing my career.
By age 28, I became the youngest Claims Manager at my organization, responsible for a multi-million dollar
profit center, along with a staff of approximately 30 people. I have since continued to excel in my career, and
have achieved a senior level Operations Management role, responsible for a profit center of approximately
$100M in several branch offices throughout the United States.
Much of this I achieved without the benefit of having a Bachelor's Degree.
However, around my 30th birthday, it occurred to me that I had strayed from my original passion: Human
Development and Psychology. Still, I wondered if my success in management might be attributable to the
way I was interacting with my subordinates, peers, and superiors. I realized that my skill in this area would
be enhanced by further study. I decided to continue my education, and in 2005, by the age of 35, I earned a
Bachelor of Science in Psychology/Human Development with a concentration in Business Management.
A lifelong love of learning has driven me to conduct my own research. I have studied articles from the
American Psychology Association, Harvard Business Journal, Wall Street Journal, Journal of Organizational
Behavior, Journal of Occupational Psychology, American Journal of Public Health, Journal of Applied
Psychology, Journal of Management, Journal of Personality and Individual Differences, Journal of
Organizational Science, and Journal of Quarterly Economics. My research extends far beyond that which I
have listed. I have written an article about motivating your employees, which I invite you to read:
http://ideamarketers.com/library/article.cfm?articleid=108141
Based on personal research and my general management experience, I believe that customary business
management training is insufficient to address and account for individual employee needs within the
workplace. Without proper training, managers are not fully prepared to manage groups of employees, or their
individual idiosyncrasies. As a Professional Coach, I believe I have the skills to help you mold your personal
and professional relationships, your time, and your goals.
Your journey to personal & professional success is my business. Please allow me the chance to
accompany you.
~ Amy M. Potavin
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